Sherwood Flooring, Inc.

Terms and Conditions

Listed prices are not binding until inspection. We are committed to providing these packages at the prices listed, but in a minority of cases may have to adjust the price due to peculiarities of a customer's home.,

Package prices are subject to change without notification & 2.75% processing fee will be added to all credit card purchases. Prices include an Electrical Permit, where required, are are based on installation within the Greater Edmonton Area.

Installation of a system requires customers to provide an active email address, smartphone or tablet, plug-in ethernet port and secure internet connection. Customers will be required to have an active app account, as various apps will be required to be installed on a customers provided devices. Packages will function without any monthly subscriptions or monthly fees, however some app functions are available at an additional cost. Any costs for subscriptions are the sole responsibility and expense of the customer.

Supply and install of smart home automation devices is based on product availability, certification, compatibility and connectivity of devices. In some instances, preexisting conditions may not allow for the conversion to smart devices. If a product chosen is not abailable or awaiting certification, or in the case of the installer not being able to install, connect or program a device, the cost of that product will be credited towards the final package price. Alterations or repair to exicisint electrical systems may result in additional charges for labour and/or materials.

Additional costs incurred to due any pre-existing electrical code violations are not included in any package or bid prices.

Sufficient internet signal is required for smart home automation and is the responsibility of the customer to provide. One (1) ethernet connection port is to be made permanently available for home automation systems.

Receptacles and switches will be white Decora style unless specified otherwise by the customer. Dimming smart switches require sutiable bulbs or fixtures that are rated as dimmable. In the event that the existing bulbs or fixtures are not dimmable, additional charges may apple.

Installation of some home automation devices requires a permanent 120 VAC receptable - if this is required and not available, additional charges may apply.

Package prices include the install, setup and programming of up to two (2) functions per device. Additional programming is available at an hourly rate as per contract.

Yellow Jacket Energy Services Ltd. cannot be held liable for any loss or damages not prevented by system or components.

Warranty on materials only is one (1) year from date of installation. In the case that manufacturer warranty is less than one year, the warranty on that item will be limited to the manufacturer's warrenty.

Personal Information Protection Policy

Sherwood Flooring, Inc. is committed to safeguarding the personal information entrusted to us by our customers. We manage your personal information in accordance with Alberta's Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.

This policy also applies to any person providing services on our behalf.

A copy of this policy is provided to any customer on request.

What is personal information?

Personal information means information bout an identifiable individual. This includes an individual's name, home address and phone number, age, sex, an identifying number, financial information, email address, etc.

What personal information do we collect?

We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:

  • open and manage an account
  • deliver requested products and services
  • enrol a client in a program
  • send out association membership information
  • provide warranties for products and services
  • contact clients about appointments
  • follow up with clients to determine satisfaction with products and services
  • notify clients of upcoming events of interest
  • grant credit
  • meet regulatory requirements

We normally collect client information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.

We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. However, we don't provide this notification when a client volunteers information for an obvious purpose (for example), producing a credit card for an in-store purchase when the information will be used only to process the payment).

Use of Service Providers outside of Canada

Our service providers in the U.S.A collect, use or disclose your personal information for the following purposes:

  • open and manage an account
  • deliver requested products and services
  • provide warranties for products and services
  • follow up with clients to determine satisfaction with products and services
  • notify clients of upcoming events of interest

Consent

We ask for consent to collect, use or disclose client personal information, except in the specific circumstances where the collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.

We ask for your expressed consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where expressed consent is needed, we will normally ask clients to provide their consent orally (in person, by telephone), in writing (by signing a consent form, by checking a box on a form, or electronically (by clicking a button).

In cases that do not involve sensitive personal information, we may rely on "opt-out" consent. For example, we may disclose your contact information to other organizations that we believe may be of interest to you, unless you request that we do not disclose your information. You can do this by sending an email to alyssa@sherwoodflooring.ca or by telephoning our local number.

A client may withdraw consent to the use and disclosure of personal information at any time unless the personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.

We may collect, use or disclose client personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is reasonable for an investigation or legal processing, to collect debt owed to our organization, in an emergency that threatens life, health or safety, or when the personal information is from a public telephone directory.

How do we use and disclose personal information?

We use and disclose client personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use client contact information to deliver goods. The law also allows us to use that contact information for the purpose of collecting a debt owed to our organization, should that be necessary.

If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.

How do we safeguard personal information?

We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.

In some cases, we may ask for a written request for correction.

we protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We will notify the Office of the Information and Privacy Commissioner of Alberta, without delay, of a security breach affecting personal information it it creates a real risk of significant harm to individuals.

We retain client personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes.

We render client personal information non-identifying, or destroy records containing personal information once the information is no longer needed.

We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

Access to Records Containing Personal Information

Clients of Sherwood Flooring, Inc. have a right of access to their own personal information in a record that is in our custody or under our control, subject to some exceptions. For example, organizations are required under the Perosnal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual. Organizations are unauthorized under the Act to refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged or contained in mediation records.

If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record.

You may make a request for access to your personal information by writing to Alyssa Toma, Vice Principal, Sherwood Flooring. You must provide sufficient information in your request to allow us to identify the information you are seeking.

You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization.

You may also request a correction of an error or omission in your personal information.

We will respond to your request within 45 calendar days, unless an extension is granted. We may charge a reasonable fee to provide information, but not to make a correction. We will advise you of any fees that may apply before beginning to process your request.

Questions and Complaints

If you have a question or concern about any collection, use or disclosure of personal information by Sherwood Flooring, Inc., or about a request for access to your own personal information, please contact Alyssa Toma, Vice Principal in the first instance:

If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Alberta:
  • Office of the Information and Privacy Commissioner of Alberta
  • Suite 2460, 901 - 6 Avenue, SW
  • Calgary, Alberta T2P 3W2
  • Phone: 1 (403) 297-2728
  • Toll Free: 1 (888) 878-4044
  • Email: generalinfo@oipc.ab.ca
  • Website: www.oipc.ab.ca

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